This site is owned by shelving plus
limited (hereafter the merchant) and registered in england, registration
no.07692828, with registered address at 48/56 hawks road, kingston upon
thames, surrey, kt1 3ee (hereafter the merchant address), and email address
any purchase of goods from the sitewww.raacostorage.co.uk(hereafter
the merchant site) requires the customer to consult and accept these terms and
conditions. The click validating the order implies full acceptance of these
terms and represents the customer's "digital signature".
These terms and conditions are intended
to define the rights and obligations of the parties in the sale of goods
proposed online by the merchant for the customer.
All contractual information will be
confirmed by email to the address specified by the customer during the
purchasing act.when confirmation of
your order is received, this is to indicate that we have received your order.
It does not indicate that a contract exists between us. We will indicate
acceptance of your order, and hence a contract between us, when we send you an
invoice. We have included this term to protect us in the case that a mistake
has been made in pricing, we have inadvertently under-priced goods, or we are
no longer able to supply a particular product for some reason. In the case of a
change of price, we will always contact you first to ensure that the price is acceptable.All contractual information will be confirmed by email to the address
specified by the customer during the purchasing act.
Proof of transaction
The records stored in the merchant's
computer systems under reasonable safety conditions are considered proof of
communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system
and can be produced as evidence.
Every effort has been made to ensure
the accuracy of the information presented on the merchant site. The merchant or
its suppliers shall not be held liable for the consequences, accidents, or
special damages arising from electronic transmissions or the accuracy of
transmitted information, even in cases where the merchant was aware of the
possibility of such damages. Manufacturer and brand names are only used for
identification purposes. Product photos, descriptions and prices are
Validity period of offer and prices
Our offers and prices are valid for the
day the site is consulted and are subject to change without notice.
Products are delivered to the address
specified by the customer on the purchase order and only to geographic zones
that we service.
All products leave our premises in perfect condition. The customer must
notify the carrier (or postman) of even the slightest trace of damage (holes,
signs of crushing, etc.) To the parcel, and refuse the package if necessary. A
new, identical product will then be sent to the customer at no additional
No exchanges can be made at a later time for goods claiming to be
damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a
case, the carrier shall start an investigation. Every effort is made, for as
long as necessary, to find the package. If the package is not found, the
carrier will reimburse the merchant, who will deliver a new, identical package
to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the
carrier, including for the loss of goods, bad weather or strikes.
Loss or damage in transit
The merchant will not be responsible
for damage or loss of goods or part thereof in transit or for any discrepancy
between the goods delivered and the goods ordered unless the customer gives
written or email notice of a claim to the merchant and the carrier within three
(3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any
discrepancy between the goods delivered and the goods ordered, the customer
must hold the goods and make them available for inspection or collection by the
merchant or its representatives on request.
The customer must inform the merchant
immediately (the same day or, at the latest, the first business day following
delivery) concerning any claim of delivery error or non-conformity of goods, in
kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to the merchant address.
Any claim that does not respect the rules defined above cannot be taken
into account and releases the merchant of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or
refunded must be returned to the merchant in whole, in its original packaging
and in perfect condition to the merchant address.
For claims to be accepted, the customer must first make a declaration to
the merchant concerning any returns and receive and the merchant's consent. If
accepted, the customer will ship the package to the merchant address.
Shipping fees shall be at the merchant's expense, except in the case
where the goods do not correspond to the original declaration made by the
customer concerning the return.
The provisions hereof cannot deprive
the customer of their right to legal warranty requiring the merchant to protect
the customer against latent defects of goods sold.
The customer is expressly informed that the merchant is not the
manufacturer of the goods presented in the merchant site and that the merchant
shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product
defect, only the product manufacturer shall be held liable and sought after by
the customer, by means of the information provided on the packaging of said
All products sold on the merchant site are under a one (1) year
warranty. All products that have been modified or repaired by the customer or
any other party not chosen by the merchant are not covered by this warranty.
The warranty can be extended according to the terms provided in store
and on the website.
Right to withdrawal
In accordance with the distance selling
regulations 2000, the customer has the right to a cooling off period of seven
(7) business days, starting at the time goods are received, to cancel the
contract and return said goods at their own expense, without having to give a
reason. All returns can be indicated beforehand with the merchant customer
service department. All goods must be returned to the merchant address.
The cooling off period and right to cancel do not apply to contracts,
orders for any goods made to your specification, any downloaded goods or
unsealed goods including but not limited to (dvd, cd, tapes, software, video
Only complete and unused goods in perfect condition for resale will be
accepted. No refunds or exchanges will be made for incomplete, damaged or
unsealed goods, including damage to original packaging. The customer can
exercise this right to withdrawal without penalty, excepting the return fee for
the goods. If the customer exercises the right to withdrawal, they have the
option of requesting a full refund or exchange of goods. If an exchange is
requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, the merchant will make every
effort to refund the customer within 30 days.
Right of use
The use of any trademarks, logos or
brands present on the site is strictly forbidden.
Neither party will be deemed to be in
breach of any of its obligations under the agreement as a result of any delay
in performing or any failure to perform any such obligations by reason of any
cause or event beyond the parties' control. A force majeure event includes, but
is not limited to, any unforeseeable, inevitable, or unstoppable act, event,
non-happening, omission or accident beyond the control of either party, despite
all reasonable efforts made to the contrary. In addition to events usually
recognized by the british courts, a force majeure event includes in particular
(without limitation) the following: strike, lock-out, earthquake, fire, storm,
flood, lightning, explosion, impossibility of the use of public or private
In such circumstances, the party delayed or unable to perform
("delayed party") shall notify the other party ("affected
party") within ten (10) business days following the date such events
Unless prevented due to force majeure, both parties will meet within
three months to examine the impact of the event and agree to the conditions
under which the contract shall be continued. If the force majeure lasts longer
than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid
and in force, even if one or more clauses are invalid or declared so under any
law, regulation or following the final decision of a competent court.
No failure of either party to exercise
any power given to it in these terms and conditions or to insist upon strict
compliance by the other party with its obligations hereunder shall constitute a
waiver of either party's right to demand exact compliance with the terms
All personal data you provide us is
used to process your orders. This data will be treated in accordance with the
data protection principles outlined in the data protection act 1998.
Applicable law and competent jurisdiction
in form and content, these terms and conditions shall be governed by and
construed in accordance with english law. All orders placed on the merchant
site strictly imply the acceptance of the merchant's terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution
with the merchant before proceeding with any legal action. In the event where
such a solution cannot be found, any disputes concerning the sale (price, terms
and conditions, products, etc.) Will be subject to the exclusive jurisdiction
of the english courts.
We are shelving plus
limited we trade as trade systems. Our business address is 48 -56 hawks road,
kingston upon thames, surrey, kt1 3ee. We operate a showroom and have warehouse
storage on these premises. We operate this ecommerce website www.raacostorage.co.uk
as part of our business. The website is wholly owned and operated by shelving
plus limited. Shelving plus limited also own & operate
www.tradesystems.co.uk , www.twinslot.co.uk &
www.reallyusefulstorageboxes.co.uk as ecommerce sales channels.